Patient Appointment Services Specialist
Mayo ClinicEau Claire, WI7 days ago
Eau Claire
Office of Access Management
Why Mayo Clinic
We are seeking a local benefit eligible Patient Appointment Services Specialist to work at our NWWI Mayo Clinic - Eau Claire campus. Our ideal applicant will be a team driven candidate with strong communication skills, organizational skills and critical thinking skills. If you are interested in this opportunity, please submit your resume and apply.
At Mayo Clinic, we treat patients from all different backgrounds and we believe having a diverse team helps us complete our mission to support the needs of our patients. Our patients and teams are diverse in terms of backgrounds, skills, experiences and perspectives. We are dedicated to being an industry leader in growing a diverse and inclusive workforce that thrives at Mayo. If you would like support our mission, we invite you to consider applying for a Life Changing Career.
Position description
The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit; and collecting all Guarantor and insurance details needed to help assess patient eligibility. Through this process, the Patient Appointment Services Specialist responds to and interacts with a variety of individuals including patients, customers, referring physicians, Mayo providers, allied health staff and family members. Appropriate interpretation and application of Mayo policies regarding scheduling criteria and medical need are essential. To provide exceptional service, the Patient Appointment Services Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation. This requires working with several complex scheduling work flows, managing telephone calls, online requests, and/or fax requests. Accuracy and thoroughness in all patient related activities including electronic communication, is critical. This role requires flexibility which may include cross-coverage and travel depending on location. Position may be eligible for and/or required to telework based on location, work unit and business need. For all positions it is required to be on-site for at least 6 months to one year before teleworking could be an option. Hours may vary and additional time or overtime may be required to meet workload requirements.
High school diploma/GED and minimum two years' customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate's Degree.
Additional qualifications
Completion of Medical Terminology course preferred. Qualified candidates must be customer-focused, service-oriented, possess strong verbal/written communication skills, and have the ability to trouble shoot, problem solve and balance conflicting demands. Role requires independent decision making and sound judgment capabilities, with a strong attention to detail and follow through. A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remains calm under stress, display empathy and maintain positive communication is also required. Must have strong keyboarding and computer skills. Demonstrates basic understanding of insurance terminology.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $16.49 per hour.
Benefits eligible
Full Time
Hours / Pay period
Schedule details
Monday - Friday 6:30 am - 6:00 pm (Variable days, shifts)
Weekend schedule
Currently no weekends. Possibility of occasional Saturday and Sunday shifts in the future from 8:00 am -12:00 pm.
Site description
Eau Claire, with a metro area of 163,000 is home to the 11,000 students at the University of Wisconsin - Eau Claire. Strong schools, low crime rate, and a reasonable cost of living may be expected. With an abundance of outdoor activities, The city also serves as the retail center for west central Wisconsin and the major metro area of Minneapolis/St. Paul is 90 minutes away. Mayo Clinic Health System in Eau Claire is recognized as a Best Hospital in Northwestern Wisconsin and within the top 10 for Hospitals in Wisconsin (U.S. News & World Report, 2019-2020).
Office & Administrative Support, Support Services
Job posting number
Maggie Kramer
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Access & Navigation Specialist Part-Time (Limited Tenure) - Eau Claire
Mayo ClinicEau Claire, WI4 hours ago

Other Patient Care, Support Services. In addition to providing overall pr...

Dental Hygienist
Smiles in MotionChippewa Falls, WI3 days ago

Keeping diligent records on each patient. The hygienist will also be resp...

Appointment Coordinator - Centralized Appointing - Primary Care
Marshfield Clinic Health SystemEau Claire, WI4 days ago

The Appointment Coordinator assesses needs of the patients or cust...

Patient Appointment Services Specialist
Mayo ClinicMondovi, WI5 days ago

We are seeking a local Patient Appointment Services Specialist sup...

PCA Personal Care Assistant
Bridge to IndependenceAltoona, WI5 days ago

Bridge to Independence, LLC is looking for competent personal care workers to su...

Front Desk Appointment Coordinator
Kristo OrthodonticsEau Claire, WI10 days ago

Greet all patients upon arrival and confirm patient information. T...

Patient Appointment Services Specialist
Mayo ClinicChippewa Falls, WI9 days ago

The Patient Appointment Services Specialist is responsible for ind...

Social Worker
US Department of Veterans AffairsChippewa Falls, WI8 days ago

Identifies high-risk patients and provides case management services. Perf...

Nursing Supervisor
Grace EdgewoodAltoona, WI11 days ago

Arrange doctor appointments and setting up transportation. In order to en...

Nursing Supervisor
Grace WoodlandsEau Claire, WI11 days ago

Arrange doctor appointments and setting up transportation. In order to en...

Orthodontic Assistant
Kristo OrthodonticsEau Claire, WI18 days ago

Prepare patients for procedures, assist Orthodontist during procedures an...

Audiometric Assistant
Marshfield Clinic Health SystemEau Claire, WI25 days ago

This individual requires a high degree of professional and patient contac...

Healthcare Assistant
MedullaEau Claire, WI23 days ago

Schedule and manage patient appointments. Coordinate and promote v...

Patient Care Coordinator
GN GroupEau Claire, WI24 days ago

Track and report appointment results. Verify patient eligibility, ...