Front Desk Agent and Night Auditor
Best WesternLos Angeles, CA2 days ago
Responsibilities
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
Requirements
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software.
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus
Open schedule required, no schedule restrictions
Job Types: Full-time, Part-time
Job Type: Full-time
Pay: From $15.00 per hour
Schedule:
  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends
Supplemental Pay:
  • Tips
Education:
  • High school or equivalent (Preferred)
Experience:
  • Hotel Experience: 1 year (Preferred)
  • Front Desk: 1 year (Preferred)
Work Remotely:
  • No
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