LA News

Man Shot After Confrontation in Costa Mesa Bar

A 23-year-old man was hurt in a shooting after a confrontation at a bar in Costa Mesa over the weekend, the Costa Mesa Police Department said. The incident started at a bar in the 800 block of West 19th Street Saturday at about 11:30 p.m. and later moved to a parking lot across the street, authorities said. An unidentified person brandishing a handgun then shot the young Costa Mesa man, and fired several rounds that struck vehicles and nearby businesses, […]

Swimwear Trends for Men From Macy’s With Lawrence Zarian

L.A. Metro Unveils Tunnel ‘Boring’ Machines Named After Harriet Tubman, RBG

Metro officials unveiled two new Tunnel Boring Machines for the Purple Line extension project in Century City. The agency also revealed the winning entry in a contest to name the new machines: Harriet and Ruth. Megan Telles reports for the KTLA 5 Morning News on June 17, 2019.

Your Summer Sleep Guide With Sleep Doctor Dr. Michael Breus

The Sleep Doctor Dr. Michael Breus joined us live with your summer sleep survival guide. For more info on Dr. Michael Breus, you can go to his website.

CVS Investing $10 Million in Effort to Fight E-Cigarette Use Among Teens

E-cigarette use among teens is up. CVS is about to invest $10 million to try to reverse the trend. CVS Health, which merged with health insurer Aetna last year in the largest health care deal in history, said it will award the funds to support programs focused on youth smoking and e-cigarette prevention. “The spread of e-cigarette use among youth jeopardizes the progress made in reducing smoking over the last two decades,” Troyen Brennan, CVS Health’s chief medical officer, said in a statement. “By […]

Trial for Navy SEAL Accused of Killing Islamic State Prisoner to Begin Monday

The trial of a decorated Navy SEAL charged with killing an Islamic State prisoner in his care is set to begin Monday following months of turmoil in one of the Navy’s most prominent war crimes cases. The court-martial of Special Operations Chief Edward Gallagher, which begins with jury selection, has included the removal of the lead prosecutor for tracking the defense team’s emails and suggestions by President Donald Trump that he may pardon the defendant. Gallagher has pleaded not guilty […]

3rd Child Dies After Alleged Drunken Driver Crashed Into Family’s Modesto Home: CHP

Authorities in central California say a 10-year-old girl who lost her mother and two younger sisters when an alleged drunk driver crashed into their home has died. KOVR-TV reports the California Highway Patrol in Modesto confirmed the girl died Saturday in a hospital. Police say the girl’s was critically injured June 9 after 46-year-old Felix Ferdin allegedly crashed his SUV against their small home just outside Modesto. The girl’s mother, 38-year-old Mari Luz Jacinto-Hernandez, and two of her daughters, ages 5 […]

Corona Costco Shooting: LAPD Officer Placed on Admin Duty as Investigation of Deadly Incident Continues

The Los Angeles police officer who fatally shot a man inside a Costco store in Corona while off-duty has been placed on administrative duty as the department investigates the incident, LAPD said Monday. Chief Michel Moore would have to sign off on his return, Detective Meghan Aguilar told KTLA. Authorities are poring through video to figure out how the confrontation between the officer and a man described by family as mentally disabled ended in a shooting that killed the man […]

At Least 2 People Bitten by Sharks in Last 2 Weeks Off North Carolina Coast

Two people have been bitten by sharks off the coast of North Carolina in the past 14 days, and a third person was bitten by an unknown animal during that time period, officials said. On Sunday, an 8-year-old boy was bitten by an animal “believed to be a shark,” according to Village Manager of Bald Head Island Chris McCall. McCall says the child suffered non-life threatening injuries in the incident off Bald Head Island’s South Beach. The boy had puncture […]

YouTube Rapper Charged With Pimping and Pandering O.C. Woman; Other Victims Sought; DA

Charges have been filed in Orange County against a YouTube rapper believed to have used his social media following to lure young women into a human trafficking circuit, and investigators said Monday they are seeking possible additional victims. Angel Ortiz Diamond, 31, of Los Angeles, has been charged with one felony count each of pimping and pandering, according to a news release from the Orange County District Attorney’s Office. He pleaded not guilty to the charges. Authorities arrested Diamond last […]

Poway Synagogue Shooter Inspired by Hitler, New Zealand Gunman: Search Warrant

The sole gunman in a Southern California synagogue shooting in which a woman was killed told an investigator he adopted his hatred of Judaism 18 months before the fatal attack, according to a federal search warrant. John T. Earnest, 19, also told a San Diego Sheriff’s detective that he was inspired by Adolf Hitler and the suspected gunman in the New Zealand mosque shooting last March. The search warrant, which as unsealed in a hate crimes case against Earnest, offered […]

Overcrowding, Abuse Seen at Mexico Migrant Detention Center

The 36-year-old Cuban mechanic’s eyes glazed over as he recalled his time at the Siglo XXI holding facility: 50 people sleeping in 9-by-12-foot pens, feces overflowing the latrines, food and water always scarce. Women slept in hallways or in the dining hall among rats, cockroaches and pigeon droppings, as children wailed, mothers reused diapers and guards treated everyone with contempt. “They threw us in there like little animals,” a Honduran woman said. Many migrants who cross into southern Mexico end […]

Man Shot, Killed by Police After Opening Fire at Federal Courthouse in Dallas: Authorities

A man opened fire at a federal courthouse in Dallas on Monday before he was shot and killed by federal officers, authorities said. No officers or other citizens were injured at the shooting near the Earle Cabell Federal Building, police said. The gunman, identified as 22-year-old Brian Isaack Clyde, was taken to a hospital where he was declared dead, according to FBI special agent in charge Matthew J. DeSarno. DMN staff photographer @TomFoxPhoto captured this image shortly before a gunman […]

Monday Forecast: Patchy Fog and Morning Drizzle

Look for areas of patchy fog and morning drizzle as we head into a new week. Henry DiCarlo has KTLA’s forecast on June 17, 2019.

Woman Found Dead in Bakersfield Costco Parking Lot May Have Been Attacked by Dogs: Police

Police investigating the death of a woman in a Costco parking lot in Bakersfield on Sunday believe she may have died after being attacked by one or more dogs, according to local television station KERO. Officers from the Bakersfield Police Department were called out the Costco parking lot off of Rosedale Highway around 6 a.m. after a woman’s body was found with what officers say were obvious signs of trauma, the station reported. The exact cause of death is still […]

Cosmetic Products Send 4,300 Children to ERs Every Year, Study Shows

Cosmetic products such as perfume, nail polish and shampoo help us feel and look good. But in the wrong hands — especially those of the very young — these products can be harmful, or even deadly. More than 64,000 kids in the United States younger than 5 years old had a cosmetic-related injury between 2002 and 2016, according to estimates in a study published Monday in the journal Clinical Pediatrics. Researchers looked at the type of product, route of exposure, […]

‘Lil P’, Fastest 8-Year-Old in the World

Ousted Egyptian Pres. Mohammed Morsi Dies After Collapsing in Court, State TV Reports

Egypt’s former president, Mohammed Morsi, the Muslim Brotherhood leader who rose to office in the country’s first free elections in 2012 and was ousted a year later by the military, collapsed in court during a trial and died Monday, state TV and his family said. The 67-year-old Morsi had just addressed the court, speaking from the glass cage he is kept in during sessions and warning that he had “many secrets” he could reveal, a judicial official said. A few […]

New Hampshire Woman Arrested After Shoving 11-Year-Old Dog Into Lake, Watching It Drown: Police

A New Hampshire woman faces an animal cruelty charge after pushing her 11-year-old dog into a lake and watching it drown. Nancy Bucciarelli was arrested Friday. She is accused of taking her golden Labrador Retriever to Wasserman Park in Merrimack, about 29 miles south of Concord, on June 8 and then pushing it from a dock where it struggled to swim and eventually drowned, police said in a news release. An investigation by the department’s animal control officer found the […]

Part of Bourbon Warehouse Collapses in Kentucky, Affecting 4,000 Barrels

Part of a bourbon warehouse in western Kentucky collapsed during a thunderstorm. News outlets report the partial collapse of the O.Z. Tyler Distillery rickhouse was reported early Monday. Master Distiller Jacob Call says around 20,000 barrels are stored at the location and it appears that about 4,000 were affected. He says it appears most barrels remain intact. Call says engineers will be out later Monday to try to determine what caused the collapse. It’s unclear if weather played a role. […]

Manager, Customer Relationship Management (CRM), Customer Care and Product Analytics

Fox Corporation - Los Angeles, CA

Posted 2 months ago

OVERVIEW OF THE COMPANY

Fox Corporation

Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News, FOX Sports, the Fox Network, and the FOX Television Stations. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

JOB DESCRIPTION

The Manager of CRM, Customer Care and Product Reporting & Analysis will work closely with the CRM marketing team, Customer Care team and the Product team to provide analytical support around reporting & analysis for the specific functional areas. This role also requires having visibility into our leading Brands – Fox News, Fox Business, Fox Sports, Fox Entertainment and Fox TV Stations - to ensure consistency in reporting and analysis across the key supported functions as well as other areas of the digital space at FOX. At FOX, you will have full permission to bring your best game to ensure data-driven decision making by providing accurate and impactful reporting & analysis.

A SNAPSHOT OF RESPONSIBILITIES

  • Work autonomously and under the guidance of the Director of Reporting & Analysis to ensure accurate and impactful reporting for CRM, Care, and Product analyses.
  • Lead reporting and analysis for ad-hoc requests as well as planned CRM campaigns, Care tests and Product changes, using critical thinking and problem solving.
  • Use campaign & analysis tools (Google Analytics, Tableau) and knowledge of SQL to segment and analyze audiences for CRM, Care, and Product reporting & analysis.
  • Design, develop and maintain regular Dashboards in Tableau (daily, weekly, monthly, quarterly) for use by Marketing leadership and program managers specific to CRM, Care, and Product across our key products.
  • Assist with A/B (and multivariate) test planning to identify tactics that drive successful CRM or Care Campaigns or Product tests with an emphasis on understanding why a tactic worked to encourage scalability / repeatability.
  • Translate data into actionable insights – make recommendations to team members that increase customer retention/saves, self-service for care, reactivation of dormant users, and revenue growth as well as adjustments to key product features.
  • Leverage multiple data sources (1st party, 3rd party, web, email, mobile, etc.) to identify ways to improve communication with our customers across CRM and Care.

WHAT YOU WILL NEED

  • 5+ years as an Analyst/Sr. Analyst (with a management consulting background preferred).
  • A record of successful testing, reporting and analysis.
  • Previous experience with campaign tools (Google Analytics or Adobe).
  • Ability to create impactful dashboards using Tableau and knowledge of SQL.
  • Knowledge of testing; understanding limitations & properly interpreting results.
  • Ability to understand a business problem and translate it to a 'reporting & analysis’ action.
  • Ability to gain insights and drive recommendations through data analysis.
  • Excellent written and verbal communication skills.
  • Previous experience with Salesforce Marketing Cloud preferred.
  • Quick learner and not afraid to ask the tough questions.
  • Excited by data and providing accurate & impactful reporting as well as analysis.
  • Critical thinker with have an inquisitive mind and enjoy problem solving.
  • Analytical and action & detail-oriented

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

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