LA News

Women Arrested After Pepper-Spraying Fillmore Dollar Store Employee While Stealing Laundry Detergent, Toiletries: Police

Deputies arrested two women after they pepper-sprayed a dollar store employee while stealing laundry detergent and other toiletries, which investigators say are being traded on the street for cash and drugs as part of a recent trend. Kayla Raelynn Gularte, 21, of Santa Barbara and Kathryn Valencia Weaver, 22, of Bakersfield were arrested in connection with the shoplifting-turned robbery, which took place about 1 p.m. Friday at Dollar General, 1154 West Ventura Street, according to the Ventura County Sheriff’s Office […]

Car Crashes Into Apartment Complex in Norwalk; Driver in Custody

A person was taken into custody after crashing a car into the side of an apartment complex in Norwalk Sunday and then attempting to flee, the Los Angeles County Sheriff’s Department’s Norwalk Station said. Deputies responded to the intersection of Alondra Boulevard and Gard Avenue at around 1 a.m. to find a vehicle that had crashed into the side of the building, authorities said. The unidentified driver was taken into custody after attempting to flee, LASD said. Authorities said no […]

Former Business Manager Accused of Defrauding Stan Lee Appears in Court

A former business manager of the late comic book legend Stan Lee had his initial court appearance early Sunday in Arizona, where he was arrested after fleeing California charges of fiduciary elder abuse. Keya Morgan appeared in Maricopa County Superior Court on a charge of being a fugitive of justice. Court documents show Los Angeles police alerted authorities in the Phoenix suburb of Scottsdale that Morgan’s cellphone was being used in north Scottsdale. Morgan, 43, was found in a house […]

Another Horse Dies at Santa Anita, Becoming 26th Thoroughbred to Die at the Track Since Dec. 26

A third horse has died in nine days at Santa Anita when Kochees could not be saved by surgery on Sunday morning after sustaining an injury Saturday during the sixth race. He was vanned off the course and a splint was applied. He stayed overnight in his stall in the hope of stabilizing his condition. Since the injury to his left front leg was not a compound fracture, surgery was an option. It would have ended his career but saved […]

‘If You Want to Live, Keep Going’: Woman Rescued After 17 Days in Hawaii Forest Ate Moths, Wild Raspberries to Survive

A Hawaii woman who was found alive in a forest on Maui island after going missing more than two weeks ago said she at times struggled not to give up. Amanda Eller told the New York Times that despite these moments, she told herself “the only option I had was life or death.” “I heard this voice that said, ‘If you want to live, keep going.’ And as soon as I would doubt my intuition and try to go another […]

Simon Pagenaud Wins Indy 500 on Penske’s Golden Anniversary

Simon Pagenaud may have saved his job by giving Roger Penske a golden Indianapolis 500 victory. Pagenaud gave the venerable team owner his 18th victory in “The Greatest Spectacle in Racing” by outdueling Alexander Rossi in a breathtaking 13-lap sprint to the finish Sunday. The two swapped the lead five times over the final stretch before Pagenaud stormed to the front for good seconds before he took the white flag. Rossi chased him for the final lap around Indianapolis Motor […]

Another Teenager Dies in Santiago Canyon Crash That Killed Driver and Injured Passengers After Car Slammed Into Tree

A teenager who was in a vehicle that slammed into a tree on a dark road Saturday in Santiago Canyon has succumbed to his injuries, making him the second person to die in the crash that also injured three other people, authorities said. The driver, Joshua Morales, 19, of Santa Ana and a 17-year-old Garden Grove boy died in the crash, California Highway Patrol said. CHP did not identify the Graden Grove boy but the Orange County Register reported that […]

Police Searching for Missing 5-Year-Old Utah Girl Say Case Is ‘Not Going to End Well’; Her Uncle Has Been Arrested

Police in Logan, Utah, are continuing their search for a 5-year-old girl who disappeared from her family’s home over the weekend. Elizabeth Shelley was last seen at home by her mother on Saturday at 2 a.m., according to Logan City Police Captain Tyson Budge. Eight hours later, police were alerted that the girl was missing. Also missing from the home that morning was 21-year-old Alexander Whipple, Elizabeth’s uncle, who police say is the main suspect in the case. He had […]

Sunday “Gayle on the Go!”, Sunday, May 26th, 2019

Happy Holiday Weekend! We might have some rain drops Sunday, but there are plenty of indoor events to enjoy! After taking a look at my report, PLEASE BE SURE TO SCROLL DOWN TO SEE MORE INTERESTING EVENTS BELOW. (Wow! There is so much happening I could not jam all of this information in what I broadcasted!) Please forgive the error on this graphic; someone got carried away! :-( MAY IS MILITARY APPRECIATION MONTH. THERE IS NO SUCH THING AS ARMED […]

Woman Suffers ‘Significant Bite Injuries’ in Florida Alligator Attack

A woman has been airlifted to a hospital after she was bitten by an alligator in Florida, according to the Brevard County Fire and Rescue service. The woman suffered “significant bite injuries” and was bitten on the leg and flank, according to the department. The attack happened near Fay Lake Wilderness Park, about 20 miles from Cape Canaveral. The department said it would not release the woman’s identity because of patient privacy laws, and referred further inquiries to the Florida […]

10-Year-Old Boy Among 3 Hurt After Being Ejected from Log Ride at Riverside Amusement Park

Authorities say three members of a family were injured, one critically, when they were ejected from the log ride at a Southern California amusement park. Fire officials say the ride malfunctioned and one of the log-shaped vessels overturned Saturday at Castle Park in Riverside. Officials say riders were thrown from the vessel and trapped in the water. Fire Capt. Brian Guzzetta says a woman was hospitalized in critical condition. A man and 10-year-old boy were treated at a hospital for […]

Summer Pet Safety Tips with Dr. Jeff Werber

Celebrity Veterinarian Dr. Jeff Werber shares tips to keep dogs and other pets safe in high summer temperatures. Find Dr. Jeff on social media @drjeffwerber or at DrJeff.com. Originally aired on KTLA 5 Weekend Morning News on Sunday, May 26, 2019.

Battleship IOWA Museum Previews Their Memorial Day Tribute

Erin Myers joins the Battleship IOWA Museum team as they preview their Memorial Day tribute event taking place on Monday, May 27th. For more information, visit pacificbattleship.com. Originally aired on KTLA 5 Weekend Morning News on Sunday, May 26, 2019.

Suspected Shooter Found Dead in Culver City Motel After Hours-Long Standoff

Police officers surrounded a Culver City motel where a suspected shooter was barricaded in one of the rooms Sunday, the Los Angeles Police Department said. A SWAT team entered the room after an hours-long standoff and found the suspected gunman dead from a self-inflicted gunshot wound, police said a preliminary investigation revealed. Authorities received reports of a person who had been shot at around 6:09 a.m. in the area of Lincoln Boulevard and Flower Avenue in Venice, LAPD Officer Mike […]

California Legislature to Make Decisions on Use of Force, Rent Spikes, Gig Economy Labor Laws

The California Legislature faces key decisions this week, including trying to rein in police use of force, prevent rent spikes, and alter labor laws affecting workers in the gig economy. Friday is the deadline for the Assembly and Senate to pass or reject bills that originated in each chamber. If they survive, they will be considered by the opposing chamber before lawmakers adjourn in September. Some of the measures facing key votes: GIG ECONOMY Companies like Uber and Lyft helped […]

65-Year-Old California Man Killed by Shark in Hawaii

Authorities say the man killed by a shark in Hawaii this weekend was a 65-year-old resident of California. Shark warning signs are posted Sunday in the Ka’anapali Beach Park area on Maui where the man died. Witness Allison Keller tells Hawaii News Now that the man appeared unconscious as rescuers brought him to shore Saturday. Keller says the victim was missing his left leg from the knee down and skin was torn from his wrist. Hawaii’s Division of Conservation and […]

15 to 20 Vehicles Burned in Carport Fire at Residential Area in Highland Park

A massive fire at a residential area in Highland Park destroyed more than a dozen parked vehicles, but no injuries were reported, officials said. The Los Angeles Fire Department received a call about a carport fire in the 5800 block of Benner Street at around 2 a.m., Battalion Chief Jaime Lesinski told KTLA. Firefighters arrived to find six to eight residents using house lines to douse flames that were about 40 feet high, Lesinski said. Efforts by the residents, who […]

Woman in Stable Condition After Officer-Involved Shooting in Reseda: LAPD

A woman is in stable condition after she suffered a gunshot wound during an officer involved-shooting at a residential neighborhood in Reseda on Sunday morning, according to Los Angeles police. Authorities received a 911 call about a woman with a gun in the 8000 block of Hesperia Avenue just after 7:30 a.m., Sgt. Barry Montgomery said. Officers arrived to find the woman holding a handgun to her head in front of a residence, Montgomery said. They told her to drop […]

Bart Starr, 1960s Green Bay Quarterback, Dies at 85

Bart Starr, the Green Bay Packers quarterback and catalyst of Vince Lombardi’s powerhouse teams of the 1960s, has died. He was 85. The Packers announced Sunday that Starr had died, citing his family. He had been in failing health since suffering a serious stroke in 2014. The Packers chose Starr out of the University of Alabama with the 200th pick in the 1956 draft, and after Lombardi’s arrival in 1959, Starr led Green Bay to six division titles, five NFL […]

1 Dead, 2 Injured in Multivehicle Crash on SB 5 Freeway in Arleta

The southbound 5 Freeway has reopened in the Arleta area after a multivehicle crash that left one dead and two injured shut down all lanes early Sunday. The California Highway Patrol announced the closure at Van Nuys Boulevard just after 5 a.m. All lanes were reopened just before 9 a.m., CHP said. A total of three people were transported to the hospital, according to the Los Angeles Fire Department. One of them was pronounced dead there, officials said. Another patient was […]

Digital Manager 2 (User Experience Research Manager)

Wells Fargo - El Monte, CA

Posted 2 months ago
Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.


The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.


The Digital Solutions for Business (DS4B) team within PVSI manages exceptional digital experiences that create business value for Wells Fargo’s corporate, commercial and business customers. We facilitate our customers’ management of bank accounts, payments and cash, risk, fraud, credit, trust services and investments.


Our team – Customer Insights and Experience Design (CIXD) is a team with deep expertise in digital channel management, customer insights, data analytics, design thinking, journey mapping, experience design, business requirements management, digital governance and program management. We manage Wholesale’s award winning single sign-on digital portal, CEO™, and all the associated digital shared capabilities. Our digital channels are critical for our customers’ banking and payments workflows, and contribute significant revenue to the Bank. In addition, we manage innovation enabling capabilities for the entire enterprise; Wells Fargo Gateway & Developer Portal and the Microservices Program, and partner closely with the Innovation Group.


The Role

This User Experience Research (UxR) Manager will report to the Experience Strategy Leader and lead a team of Senior Ux Researchers. The ideal candidate will be human-centric, collaborative, innovative, insightful, strategic, consultative, results-driven and a team-oriented professional. In addition to executing UxR studies when needed, the UxR Manager will be a change agent and key leader in adapting research processes, methodologies and deliverables as DS4B and the Enterprise move to an agile environment. Responsibilities will also include ensuring a seamless partnership with the Research Operations and Pilot Experience Manager (also reporting to the Experience Strategy Leader), in addition to partnering closely with key teams (e.g., Design, Experience Strategy, Customer Insights, other DS4B channel teams etc). This role will also drive and influence strategic direction, continue to grow/adapt the UxR toolkit and mentor aspiring Ux Researchers.


Responsibilities

  • Management
    • Will be able to balance leading yourself, your team and business priorities

    • Lead the Ux Research team with integrity and create an environment where team members feel included, valued and supported to do work that energizes and motivates them

    • Ensure most efficient and effective methodologies are employed and safeguard integrity of research process, materials, findings and deliverables

    • Accomplish management responsibilities which include providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risk, resourcing and balancing workload and may also include hiring new team members

  • Partnership
    • Work closely with other Customer Insights managers to create integrated insights perspectives on key initiatives

    • Collaborate with our Customer Experience Design Leadership to create a cohesive culture and strategic alignment across CIXDCultivate and deepen key partnerships internal and external to DS4B (e.g., design, channel, product, technology, risk, etc.)

    • Collaborate successfully with key partners to ensure alignment on key initiatives to enable smooth execution

    • Proven success working within the UCD lifecycle and understanding of the design process

  • Execution and Insights
    • Translate customer insights and behavioral data into actionable insights for project teams and leadership

    • Lead and coordinate large research and design programs, projects and project teams

    • Effectively leverage shared resources within CXD to design Experience Strategy engagements and their deliverables

    • Plan and facilitate events, workshops and working sessions that deepen empathy and promote customer-centric thinking and innovation

    • Create/Identify opportunities to share actionable insights and inform strategies and/or drive change and inform senior leader decision making

As Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.


Required Qualifications

  • 6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
  • 4+ years of leadership experience



Other Desired Qualifications

  • 5+ years of leading customer research using a variety of research methodologies
  • Experience managing, coaching, mentoring user researchers
  • Experience organizing and leading large-scale initiatives within a matrixed organization
  • Excellent written and verbal communication skills and experience presenting complex ideas in simple ways
  • Ability to synthesize complex analytical findings into executive level communications
  • Ability to manage and successfully execute several major initiatives simultaneously and prioritize effectively, in an environment which has continual change
  • Ability to consult, plan and facilitate working sessions utilizing a variety of design thinking activities
  • Proven ability to develop strong partnerships and to lead and influence across multi-functional groups
  • Experience building partnerships and effectively collaborating with leadership
  • Ability to consult, build, and maintain solid working relationships in and outside of DS4B
  • High comfort level with ambiguity


Job Expectations

  • Ability to travel up to 25% of the time



Street Address

CA-SF-Financial District: 333 Market St - San Francisco, CA
CA-El Monte: 3440 Flair Dr - El Monte, CA
NC-Charlotte: 401 S Tryon St - Charlotte, NC
MN-Minneapolis: 600 S 4th St - Minneapolis, MN



Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Show Full Description
Baker and Decorator
Dev Bakery - Wonderland in Costa Mesa, CA
Consulting with customers and taking custom orders. E-mail a resume and/or letter with pictures of your work and we will forward you an application and setup a...
Client Partner- Chemicals / Utilities
Capgemini in Burbank, CA
A global leader in consulting, technology and outsourcing services, the. Minimum of 10 years experience in selling and supporting complex, IT services...
Business Analyst - Television Distribution IT
120VC in Culver City, CA
Consulting Team Member Acquisition, Care, and Training. You will be dedicated to project work for Television Distribution IT and serves as a primary interface...
IT Support Specialist
SwiftTech Solutions Inc. in Tustin, CA
We are a fast paced and fast growing Managed Service Provider / IT Consulting company . IT Support Specialist will be responsible for managing LAN hardware...
Audit Associate
KPMG in Los Angeles, CA
With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working...
Audit Associate
KPMG in Irvine, CA
With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working...
Risk Program Manager
City National Bank in Los Angeles, CA
Minimum 3 years' experience in a Project Management or consulting role. Bachelor's degree in risk, finance, mathematics, engineering or statistics or related...
Product Manager
Disney Parks, Experiences and Products in Glendale, CA
Quantitative skills, with a minimum of 3 years experience, preferably in consulting, finance, or games. Ability to make the leap from understanding what’s going...
Cyber SAP/GRC Business Process Controls Specialist
Deloitte in Los Angeles, CA
Previous Consulting or Big 4 experience preferred. Understanding of SAP configurations as it relates to the design and development of automated controls....
Cyber SAP/GRC Business Process Controls Specialist
Deloitte in Costa Mesa, CA
Previous Consulting or Big 4 experience preferred. Understanding of SAP configurations as it relates to the design and development of automated controls....