Patient Portal Advocate @ St. Johns Well Child - Los Angeles, CA
Patient Portal Advocate
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The Patient Portal Advocate assists patients in enrolling in and logging into the patient portal, training them on the various functions available. This is a temporary position, expected to last until October 1, 2020 but can be ended or extended under your at-will status at any time.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Performs a combination, but not necessarily all, of the following duties:
Greet patients in the assigned health clinic lobby;
Assist patients with enrolling and logging into the patient portal;
Assist patients with basic tasks including but not limited to explaining how to access their health care records via the patient portal;
Provide training to patients regarding various functions available through the portal;
Encourage the ongoing use by highlighting advantages of the patient portal for health care-related needs;
Attend meetings, trainings, and other work-related tasks/events as needed; and
Other duties may be assigned or modified as business needs dictate.
This position has no supervisory responsibilities.
Responsibility to Team:
Actively support assigned team/department by participating in and supporting all team/departmental initiatives, proactively communicating with supervision, meeting assigned goals and objectives, and committing to embracing process improvement initiatives.
Responsibility to Organization:
Actively support SJWCFC by consistently meeting St. John’s Mission, Vision, and Values; modeling positive interactions with patients, staff, and community; keeping informed of internal (e.g. policies and procedures) and external (e.g. legal or political matters) which may affect business.
- Previous customer service experience, preferably involving technologically-related services
- Proven knowledge and skills of MS Office; Excel and Outlook a MUST, Word and SharePoint preferred
- Experience utilizing and explaining technical concepts to non-technical customers/patients; and
- Bilingual English/Spanish REQUIRED (read, write, speak)
- Valid CA Driver’s License and car REQUIRED for travel between different clinic sites and community events.
- Previous experience with ZOOM Video Conferencing is preferred.
- Providing patients with education by sending it through their portal
Licensure/Certification - Employees are responsible for maintaining individual certifications as required by job function or by law and provide verification and recertification when requested by management:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Bilingual English/Spanish (read, write, speak) required.
Ability to define problems collects data, establish facts and draw valid conclusions. Synthesize complex or diverse information. Ability to interpret an extensive variety of technical instructions in mathematical or diagram from and deal with several abstract and concrete variables. Ability to interpret situations, characteristics, behavior, etc. and respond appropriately.
To perform this job successfully, an individual should have strong knowledge of MS Outlook, MS Excel, MS Word, and Internet software. Must be experienced with laptop computers.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee establishes and maintains effective work relationships with co-workers and customers, maintains regular attendance, understands and carries out a variety of oral and written instructions, has knowledge of proper English usage, grammar, punctuation, spelling, and vocabulary, has the ability to learn office principles, practices, and methods, understands filing systems, including numerical, alphabetical, and chronological, learns a variety of procedures, policies, and services of the assigned work unit or program, performs assigned duties with efficiency and accuracy and maintains confidentiality. The employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate.