Salesforce.com Specialist @ Thermo Fisher Scientific - Los Angeles, CA

Salesforce.com Specialist

Thermo Fisher Scientific
Los Angeles, CA
a month ago
Job Title: Salesforce.com Specialist
Requisition ID: 109606BR
Location: US - Remote

When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

What will you do?

The CRM specialist will work as part of the marketing team, dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. We are seeking someone with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly.
The ideal candidate is a salesforce.com guru and an advanced professional in systems & process design and implementation. As a strategic partner to the business, you will cultivate a deep understanding of their processes and act as a strategic consultant on their business systems needs. You will gather and document requirements, design and document technology solutions in the CRM space with a focus on Salesforce.com technologies and various integrations (e.g. Eloqua, Marketo, Adobe Analytics/AEM) to support our CRM Sales area.
In this role, you will work closely with marketing, sales, and IT/development through each stage of the software development lifecycle. An experienced analyst, you must be able to partner effectively with all levels of the organization, lead others, drive results, proactively identify and resolve problems and make challenging decisions.
This person will serve as the "go to" for users, promote adoption, keep current on new releases solutions, provide consulting/training, and more. Additionally, the specialist will perform basic updates, such as add/delete users, and architecting creative solutions where technology and process can solve business problems.

Relevant Experience

  • Overall Salesforce.com experience, certifications preferred
  • At least 3-5 years of professional experience using salesforce.com
  • Business Analyst experience preferred
  • Excellent communication skills, both written and oral, and the ability to work effectively across global teams and multiple functions
  • Understanding of databases and customer relationship management tools required.
  • Time management, ability to multitask, and propensity to handle urgent interruptions with poise and professionalism
  • Excellent analytical, process design and problem solving skills
  • General knowledge of sales principles and/or experience dealing with a remote sales force a plus; training experience a plus
  • Comfortable navigating ambiguity and demonstrate the ability to manage multiple initiatives effectively
  • BONUS: Hands on experience and understanding with Visualforce, Apex, Java, HTML, XML, SQL, CSS, and REST-based web services
  • Travel up to 25%

How will you get there?
Education:

  • BS degree required


Experience:

Knowledge, Skills, Abilities

Salesforce.com

  • Learn and evaluate the full breadth of available Salesforce and complementary technologies
  • Leading discussions recommending technologies, solutions, and approaches for the benefit of our teams and customers
  • Collaborate with business stakeholders to build out the Salesforce platform/solutions to ensure productivity and enhance customer experience
  • Identify complex problems and create solutions to resolve them
  • Proven experience with Lightning
  • Support the maintenance of the CRM structure in Salesforce.com
Reporting and Analytics
  • Contribute to the decision-making process via the provision of timely reporting and analytics
  • Provide business intelligence to senior leaders
  • Provide feedback to Business Units as required on the competitive position within the region
  • Provide reporting on key initiatives and the team’s progress towards these
Support and Training
  • Provide analysis and metrics to track individual and team performance
  • Benchmark performance against peers to help identify best practice
  • Provide analysis to help with the creation of new roles when required and justified
  • Help identify skill gaps in the commercial teams that can be addressed through training and continuous improvement
Non-Negotiable Hiring Criteria:
  • Must be results driven with an excellent attention to detail
  • Must be comfortable managing projects and timelines
  • Must have strong written and oral communication skills
  • Must be able to effectively manage and navigate intra departmental relationships and work in assigned teams and groups as required

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.