LA News

L.A. Metro Offering Free Bus,Train Rides on Earth Day

Monday is Earth Day, and commuters have a new incentive to make a change. Though dairy farms, air travel and oil and gas refineries have come under fire in California’s fight against climate change, they are not the biggest culprit. That dubious honor lies with the passenger vehicle. The tailpipes of the cars and pick-up trucks that flood California’s freeways every morning and afternoon generate more than one-fourth of the greenhouse gas emissions in the state, according to air quality […]

2 Killed After Car Plummets Over Side of Mountain Road in Angeles National Forest, Ignites Fire

Two unidentified people died when their car tumbled 300 feet down a mountainside deep in Angeles National Forest on Saturday, sparking a fire, authorities said. The crash took place about 9:25 a.m. near mile marker 34.54 of San Gabriel Canyon Road, according to California Highway Patrol Officer Rodrigo Jimenez. The victims were northbound when, “For unknown reasons, the sedan veered off the roadway, rolled down an embankment and landed on its right side, approximately 300 feet down the mountainside,” Jimenez […]

Congregation Tackles Woman Who Walked Into San Diego Church Service With Baby, Gun

Parishioners and police tackled a woman who entered a San Diego church service carrying a baby and a handgun on Easter Sunday, Fox 5 San Diego reported. Police first received calls about an armed woman at a church service hosted at Mt. Everest Academy, near the intersection of Balboa and Genessee avenues in Clairemont, around noon. Witnesses said the woman came up on stage through a back entrance, holding a gun in one hand and a young child in the […]

Firefighters Responding to Fire Outside Auto Parts Business in Wilmington

Firefighters were responding to a fire outside an auto parts business in Wilmington Sunday afternoon, the Los Angeles Fire Department said. Crews worked to extinguish the blaze at 1825 E. I Street, trying to stop the fire from spreading to nearby structures, LAFD said. Officials said the size of the fire was unknown, but a thick grey cloud of smoke was visible from miles away. It is unclear if anyone was hurt in the fire. No further information was immediately […]

3 People Struck by Gunfire in Car-to-Car Shooting in South L.A.

Three people were struck by gunfire in a car-to-car shooting in the Vermont-Slauson neighborhood of South Los Angeles Sunday afternoon, Los Angeles Police Department Sgt. Harlan Taylor said. Three men in their 50s and a woman in her 60s were in a silver Chrysler headed westbound on Hoover Street near 75th Street when a vehicle pulled up behind them and a suspect opened fire just before 3 p.m., according to authorities. Officials initially said all four were shot, with two […]

President of Bob Hope USO Deployed to Afghanistan

KTLA joins the staff, volunteers, friends, and family as they surprise Bob Kurkjian, president of the Bob Hope USO, with a special send off on his latest mission. The U.S. Navy Reservist Commander has been activated for a seven month tour of duty in Afghanistan. Bob grew up in Orange County and graduated USC from where he joined the staff of then newly-elected Los Angeles Mayor Richard Riordan. He went on to earn a masters degree from USC’s Marshall School […]

Citywide Restrictions on Plastic Straws Go Into Effect in L.A. on Earth Day

Starting Monday, large restaurants in the city of Los Angeles will be prohibited from offering or providing disposable plastic straws—unless diners request them. That’s under a new ordinance unanimously approved by the City Council in March. The rules apply to customers dining in or taking their orders to-go. The law allows some leeway for drive-throughs and deliveries: Restaurants are then allowed to ask customers whether or not they want plastic straws. The restrictions go into effect for bigger businesses on […]

Sunday “Gayle on the Go!”, Sunday, April 21st, 2019

Happy Sunday! Happy Easter! Happy Passover! Southern California has a host of events marking this very important Sunday. Some of the events are FREE! Take a look! Enjoy! :-) -0-0-0- April Only! Free Spay / Neuter Certificates for Cats & Kittens L.A. Animal Services Center *Visit the Nearest L.A. Animal Services Center for Certificate *Obtain Certificate online http://www.lacityvet.com/onlinevoucher For more information about the free cat spay / neuter program, take a look at the website: http://www.lacityvet.com/onlinevoucher -0- Renaissance Pleasure Faire […]

Weeks After Rapper Nipsey Hussle’s Slaying, Many Questions Remain Unanswered

Three weeks after Nipsey Hussle was fatally gunned down in Los Angeles, the community continues to mourn and seek answers. As so often is the case, answers are elusive as an investigation into the 33-year-old rapper’s killing continues. Police have declined to divulge certain details they say could affect the outcome of the case against his alleged killer. Still, those who grew up in the Crenshaw District that Nipsey loved and made a central theme in his music and business […]

Roaming Mountain Lion Alarms Tulare Neighborhood

A mountain lion is on its way back to the wild on Sunday after it startled residents in a Tulare neighborhood the previous evening, officials said. The Tulare Police Department began getting calls just after 9 p.m. about a big cat spotted near Live Oak Middle School on Laspina Street. Word of the mountain lion sightings had quickly spread through the apps Ring and Nextdoor, Visalia Times-Delta reported. After a “long search,” officials found the big cat about 1/2 mile […]

L.A. Will Have to Stretch Funds to Meet Goal of Building 10,000 Houses for Homeless in 10 Years

In 2016, Los Angeles voters approved a $1.2-billion bond measure to help fund housing for homeless people, with a goal of 10,000 new units in a decade. Now, after hustling to get as many housing projects started as soon as possible, city officials are coming to the end of the money available through Proposition HHH, and it’s not certain that promise will be kept. The city has committed two-thirds of the bond to secure a little more than half the […]

Sri Lanka, Citing ‘False News Reports,’ Temporarily Blocks Social Media After Attacks

Sri Lanka placed a nationwide block on social media sites after more than 200 people died in multiple attacks on Sunday. The government, in taking the drastic step, cited “false news reports” it said were circulating online. The shutdown, which the government said would be temporary, highlights the challenges the world’s most powerful tech companies face in curbing the spread of misinformation and propaganda in the aftermath of terrorist attacks. It also raises questions of censorship and a government’s ability to turn off the […]

Biologists Find Mercury Contamination in Hundreds of Peregrine Falcons Across U.S.

A Nevada wildlife researcher has found that not even the fastest bird on Earth can escape mercury contamination. The toxic element is turning up in feathers of peregrine falcons from coast to coast, including those at the Lake Mead National Recreation Area, state Department of Wildlife biologist Joe Barnes told the Las Vegas Review-Journal . Over the past decade, Barnes has tested for mercury in 700 individual peregrines in southern Nevada, Washington, Maryland and the Gulf Coast of Texas. “Every […]

1 Killed in Crash Involving 5 Off-Road Vehicles in San Luis Obispo County

Authorities say a woman was killed in a five-vehicle crash at the Oceano Dunes State Vehicular Recreation Area on California’s central coast. The San Luis Obispo Tribune reports the crash happened Friday as a group of off-road vehicles were following each other at speeds up to 60 mph (97 kph). The woman was a passenger in the lead vehicle, which tumbled end-over-end after flying off a dune and losing control. She later died at a hospital. The newspaper says the driver and […]

SpaceX Capsule Suffers ‘Anomaly,’ Smoke Seen for Miles

Officials say SpaceX’s new capsule for astronauts suffered an “anomaly” during a routine engine test firing in Florida, causing smoke to be seen for miles. Forty-fifth Space Wing Spokesman Jim Williams tells Florida Today that the anomaly happened Saturday at Cape Canaveral Air Force Station while the SpaceX Crew Dragon capsule was undergoing a “static test fire.” Williams says no one was injured and the anomaly was contained. SpaceX’s Crew Dragon successfully flew without a crew to the International Space […]

Trump Called on Spy Chiefs for Help as Russia Probe Began: Report

Two months before special counsel Robert Mueller was appointed in the spring of 2017, President Donald Trump picked up the phone and called the head of the largest U.S. intelligence agency. Trump told Mike Rogers, director of the National Security Agency, that news stories alleging that Trump’s 2016 White House campaign had ties to Russia were false and the president asked whether Rogers could do anything to counter them. Rogers and his deputy Richard Ledgett, who was present for the […]

Avenatti Accused of Embezzling Nearly $2 Million That NBA Player Paid Ex-Girlfriend

When Hassan Whiteside of the Miami Heat wired $2.75 million to Michael Avenatti in January 2017, the pro basketball player intended most of the money to go to his former girlfriend, Alexis Gardner. Avenatti was Gardner’s attorney. An actress and barista, she’d hired him just a few weeks before to negotiate a settlement of a potential lawsuit against Whiteside. It’s unclear what she would have alleged. Avenatti quickly struck a $3 million deal, and the $2.75 million was Whiteside’s first […]

A 5-Year-Old Illinois Boy is Missing, and Police Don’t Think He Walked Away or Was Abducted

Police looking for a 5-year-old Illinois boy reported missing from his home say they’re putting special focus on the residence after determining it’s likely he neither was abducted nor walked away. The boy’s parents reported Andrew “AJ” Freund missing Thursday morning, telling police they last saw him around 9 p.m. the evening before, at bedtime, according to a release by the Crystal Lake Police Department. The search has included 15 police agencies, drones, and rescue canine units. Sonar teams that […]

‘Can You Bring Me Mcdonald’s?’: Michigan 5-Year-Old Calls 911 For Help With Fast Food Craving

A 5-year-old from Michigan made a memorable call to police after craving some fast food recently. According to WZZM, Iziah Hall really wanted McDonad’s, but his grandma was still sleeping. So, the boy decided to call 911 to see if they could help. Here’s how the conversation went: Dispatcher: “Kent County 911 what’s your emergency?” Iziah: “Can you bring me McDonald’s?” Dispatcher: “I’m sorry what?” Iziah: “Can you bring me McDonald’s?” Dispatcher: “No I can’t bring you McDonald’s.” From there, dispatchers reached out […]

Felicity Huffman Could Get Home Confinement Over Prison Time

When actress Felicity Huffman announced she would plead guilty to charges related to the college admissions scandal, she expressed unwavering remorse for her actions. “I am in full acceptance of my guilt, and with deep regret and shame over what I have done, I accept full responsibility for my actions and will accept the consequences that stem from those actions,” she wrote. “I am ashamed of the pain I have caused my daughter, my family, my friends, my colleagues and […]

Director, Operations Command Center

Green Dot Corporation - Pasadena, CA

Posted 2 months ago

Department:

Technology Operations

City:

Pasadena

State/Territory:

California

FLSA:

Exempt

Summary



The Director, Operations Command Center and Engineering is responsible for developing, enhancing and monitoring infrastructure, applications and processes to support the growth of the business and to promote a highly available and stable computing environment. Responsible for the monitoring, alerting and escalations for all infrastructure components, applications and processes. The managers of operations (OCC) and the engineering (enterprise monitoring) groups will report directly to this position.



Responsibilities:


  • Ensure continual process improvement of the OCC including but not limited to automation of OCC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
  • Generate key reports for management in regards to system availability, service level agreements, uptime, etc. Ensure the accuracy of reports and delivery of reports to key management in a timely manner.
  • Continual observation of Green Dot’s monitoring systems. Respond to alerts from any system, determining the cause, and resolving or escalating as necessary.
  • Record outages for daily review and sending outage notifications internally and externally.
  • Review daily the OCC Shift Turnover Reports.
  • Oversee Datacenter support for issues escalated from Customer Service, Development or Partners. Service these requests by researching, troubleshooting, or escalating as documented.
  • Review of all Standard Operating Procedures (SOP), changes to SOPs and development of new SOPs. Ensure proper review and training for OCC staff when changes to operational procedures occur.
  • Monitor work queues to ensure 100% compliance with Service Level Agreements (SLAs). Ensure that Operators are working issues as efficiently and accurately as possible.
  • Display strong understanding of organizational culture and practices, incorporate organizational awareness into decision making, utilize both formal and informal channels to achieve results and build alliances across the organization.
  • Solicit and accept input from others, share information or expertise with others, operate as a team player, leverage the expertise of others and finding a common ground to solve problems with peers.
  • Develop workable implementation plans, communicate changes effectively, build commitment and overcoming resistance, prepare to support those affected by change and monitor transition and evaluate results.
  • Perform miscellaneous duties as needed.


Requirements:


  • Bachelor’s degree in computer science or related field, or equivalent work experience
  • Eight to ten years of Information Technology experience preferably in the Financial Services industry; prior experience leading an OCC will be a big plus
  • A minimum of five (5) years experience in managing IT staff
  • Strong experience in managing multiple teams and cross divisional clients
  • Mature Customer Service and communication skills are a must.
  • Must be capable of multi-tasking and instilling a strong process discipline in the team,
  • Must be adept at troubleshooting and prioritization
  • Advanced knowledge of computer networking and systems engineering including Windows Server, SQL Server, SAN, Cisco Routers/Firewalls, F5 Load Balancers, HP Servers as well as other industry standard technologies
  • Must have strong initiative and be an independent thinker

Green Dot Corporation is committed to achieving a diverse workforce and is proud to be an equal opportunity employer without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any category protected by law.


We do not accept unsolicited resumes from employment agencies. No fee of any kind will be paid in the event we hire a candidate whose resume is submitted by an employment agency to this career site or directly to any of our employees. Such resume shall be deemed the sole property of Green Dot Corporation. Employment agencies that have fee agreements with us and have been directed by our designated HR personnel to recruit for a particular position may submit resumes to such designated HR personnel or as otherwise directed by such personnel.

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