Customer Support Specialist (REMOTE - PT)
FOODSBYMinneapolis, MN7 days ago
Who We Are Looking For:
Foodsby is seeking a Part Time Customer Support Specialist who will optimize our daily support, efficiency and success for all customers, properties, restaurant partners and internal team members.

What You Will Do:
  • Provide world-class customer service aimed to drive customer satisfaction
  • Manage a high volume of phone calls, support tickets, and chat inquiries via the Zendesk suite
  • Acknowledge and resolve customers complaints and inquiries
  • Proactively and reactively manage deliveries to ensure customers receive quality meals at the scheduled time
  • Collaborate with Account Teams and Restaurant Partners on change requests such as menu changes and scheduling changes
  • Identify opportunities to meet Customers at their unexpected needs with a positive attitude and genuine empathetic support
  • Process refunds and coupons according to Foodsby’s best practices documentation
  • Take initiative and communicate effectively within your squad and the entire Support department
  • Build and maintain the menu for all new restaurant accounts
  • Ensuring that restaurant training includes call to Support as part of restaurant readiness
  • Help to onboard and train new restaurant partners joining the Foodsby network
Who You Are:
  • You have a calm and patient demeanor and can handle tough customer conversations with ease
  • Repetitive and high-volume tasks do not hinder your ability to produce at a high level
  • You are extremely task oriented and motivated by completing your day’s work
  • You have customer support experience in which you can speak to strong relationships you have built with previous accounts, customers, or stakeholders
  • You take great pride in having a strong work ethic, being proactive, and remaining positive in all situations
  • You have the ability to multi-task, prioritize and manage your time effectively
  • Performing your duties and embrace changes with a positive attitude
  • Friendly and welcoming with customers and other members of the Customer Support Team
  • You are familiar with customer relationship management software programs (Zendesk experience is preferred)
  • You are knowledgeable in Microsoft Suite, including, but not limited to Office 365, Word, One Note, and Excel
Teamwork & Leadership:

  • Work together to exceed team and individual goals
  • Go above and beyond to benefit the team, even if it means going beyond this job description
  • Challenge yourself and others to grow personally and professionally
  • Do what is right even if it requires you "being wrong"
  • Be accountable for identifying your mistakes/failures and proactively work to make improvements
Who We Are:
At Foodsby, we bring better lunch experiences to office workers everywhere. We’re on a mission to mobilize a global network of people, restaurants, and businesses to make food delivery more affordable, sustainable, predictable, and delightful for everyone. Our team is guided by the shared belief that it’s not just about the food—it’s about how food makes us feel and what it enables us to achieve.
Our team members work together to supply our partners and customers with unrivaled tools and a level of support and care that they can’t get from anyone else. We take risks, embrace failure, ask questions, and learn from our mistakes because we know it’s what we need to grow and succeed, both as individual contributors and together as a team. We push ourselves and each other further than we thought possible and out of our comfort zones because we believe in unlocking untapped potential and we recognize the urgency of the opportunity in front of us.
We’re hungry to continue advancing our mission by working with talented professionals who can subscribe to our core beliefs and values and add more perspectives, skillsets, and diversity to our team.
Foodsby is an Equal Employment Opportunity employer
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