Guest Service Ambassador job in North Olmsted, OH | Extende...

Guest Service Ambassador
Extended Stay AmericaNorth Olmsted, OHa month ago
A front desk agent works fulfilling customer service and administrative roles in hotels. They welcome and orient new guests and issue room keys. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests.
Job Summary:
  • Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests' needs
  • Make reservations or appointments for guests who want to avail themselves of local entertainment or services
  • Answer guest calls and record details of each conversation for future follow-up
  • Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues
  • Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them
  • Report any accidents or injuries to senior management staff immediately
Front Desk Representative Required Skills:
  • High school diploma/GED required
  • 2+ years' front desk experience in the hospitality industry preferred
  • 1+ years' customer service experience required
  • Excellent written and verbal communication skills
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E.O.E. M/F/D/V DRUG FREE WORKPLACE
Job Types: Full-time, Part-time
Pay: From $12.50 per hour
Benefits:
  • Employee discount
  • Referral program
Schedule:
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability
Ability to commute/relocate:
  • North Olmsted, OH 44070: Reliably commute or planning to relocate before starting work (Required)
Education:
  • High school or equivalent (Preferred)
Experience:
  • Hotel experience: 1 year (Preferred)
License/Certification:
  • Driver's License/ID Card (Required)
Work Remotely:
  • No
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