Coordinates multiple IT-related projects. Develops and executes system or solution-level program plans and specifications to support of the implementation and release of new products, services, or processes. Manages clearly-defined and focused programs. Directs and organizes cross-functional teams to ensure all deliverables are met. Coordinates multiple projects across multiple disciplines (technology, business, project management) and manages the full lifecycle of assigned programs to achieve deadlines and desired functionality.
Collaborates with other Project Managers (both IT and other departments), vendors and other partners who have accountabilities for project execution. Monitors cost, schedule, and technical performance of component projects and operations, while working to ensure the ultimate success of the project/projects. Determines and coordinates the sharing of resources among their assigned projects to optimize outcomes. Interface with stakeholders, including external stakeholders. Functions as an advocate to support higher-level management priorities. Provides leadership, direction, and guidance to their teams and direct reports.
Education & Experience
o 7+ years of IT and business/industry related work experience
o 3+ years of leadership experience
o 5+ years managing projects and/or project portfolios
o Bachelor's degree in Computer Science, Business Administration or related field or equivalent experience
o Project Management Professional (PMP) certification
o Manages multiple IT projects.
o Ensures integration, coordination, timing, and consistency of the process throughout life cycle.
o Plan and prioritize sub-projects to meet the overall project/program goals and objectives.
o Establish consistent project management policies and guidelines for projects.
o Collaborate with all team members at all levels.
o Maintain knowledge of external environment and facilitate public relations to support TriWest's initiatives.
o Sit on the project review panel and/or act as a liaison with the program's sponsor.
o Oversee selection and appointment of services and resources to the sub-projects.
o Approve the major commitments on behalf of the performing organization.
o Resolve scope, schedule and resource conflicts.
o Facilitate regular reporting, reviews and audits.
o Organize the transfer of the entire program/project upon completion.
o Ensure proper closure and archiving of program records.
o Assist in the building and managing the project/program management office/function for IT.
o Assist in the definition and development of enterprise-wide IT project/program management practices, governance standards, processes and metrics.
o Ensure projects/programs are defined, tracked and communicated in a consistent and effective manner.
o Incorporate effective change and risk management controls.
o Partner with IT and business leadership and other key stakeholders to define opportunities, to identify and prioritize projects based on predefined criteria (return on investment, productivity, compliance)..
o Direct project/program managers with business case development
o Ensure projects within IT portfolios/programs are delivered on time, within budget, and within quality standards.
o Perform other program/project management duties as assigned
o Regular and reliable attendance is required.
Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.
Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.
Creativity / Innovation: Ability to develop unique and novel solutions to problems; View change as necessary.
Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.
Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.
Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.
Technical Skills: Knowledge of the technology impacts on business strategic direction enabling definition and integration of technical plans supporting the enterprise business functions; Knowledge and expertise in project/program management methodologies and tools; Experience with product/solution/system lifecycles; Expert knowledge of system servers and data network; Knowledge of traditional telephony principals and support; Knowledge of Microsoft enterprise software, server principals and support; Knowledge of HP enterprise products and services: Knowledge of data communication and network architectures, design, and support; Proficient with Microsoft Project, Project Server, Visio, and SharePoint Services