IT Support Technician - Microsoft - Morning, Afternoon or Night Shift
Mural ConsultingPhoenix, AZ3 days ago
Company Description
This position is located in Phoenix, AZ and will be remote work-from-home for Phoenix and surrounding area residents. Helpdesk, Tech Support, Break-fix, Information Technology or IT Support experience strongly preferred but not required.
First week in-person training on location in our Phoenix satellite classroom starting December 7th. All social distance guidelines are being followed.
Remote work-from-home available after on-site training is complete. Equipment will be provided. Must have reliable internet and quiet home office environment.
Preference will be given to applicants available to start on December 7th. Other start dates may be available.
AFTERNOON (12:00 PM to 9:00 PM) shift availability strongly preferred.
NIGHT (11:00 PM to 8:00 AM) shift available.
MORNING (3:00 AM, 5:00 AM or 6:00 AM start times) shifts available.
Work schedule may be Monday-Friday, Sunday-Thursday or Tuesday-Saturday.
Hourly base pay of $16-$18 DOE plus uncapped monthly performance bonus. Progressive shift differential will also be added for afternoon and night shifts.
Relocation assistance is not available. Remote work outside of the Phoenix Metro and surrounding areas is not available.
No staffing agencies, please.
Mural Corporation (Mural) is a leading provider of cloud and SaaS IT strategy and operations services. We partner with global technology and telecommunications providers as well as individual clients to assist them in evaluating their overall SaaS product and technology strategies, to drive setup, migration and activation success, and to deliver on-going technical help desk and managed services support.
If you love to deliver best in class technical troubleshooting, solve problems, advise on helpdesk problems all around the world, have a solid technical foundation, and, above all else, delivering a memorable experience for customers you serve, then you should join the Mural Consulting team as an Office 365 Concierge Ambassador.

Job Description
Must manage multiple projects and maintain a frequent and consistent interaction with all clients
  • Ability to handle inbound and outbound Office 365 customer support issues for businesses
  • Maintains safe and healthy work environment by following organization standards and legal regulations
  • Provide technical support covering a wide range of topics Evaluate the effectiveness of training modules, workshops, etc. and make changes as
needed to improve future results
  • Schedule, coordinate, and deliver follow-up client interactions
  • Work with users over the phone and via remote access to answer questions and solve issues with their Office 365 services on both PCs and mobile devices
  • Problem-solve computer software, networking, and system issues with end users

Qualifications
  • Working knowledge of Active Directory, Exchange, email migrations, hybrid migrations, Office365 application troubleshooting, PowerShell scripting, and general Office365 technical support
  • Remain current with up-to-date product information for all released software configurations
  • Demonstrate excellent professionalism and communication skills
  • Continuous improvement mindset where good is never good enough and the desire to raise the bar is a reason to come to work each day
  • Ability to make sound decisions, using good judgment in varying scenarios with varying degrees of conflict specific to employee interactions, operational results, and troubleshooting to achieve a unified outcome with integrity
  • Demonstrated ability to manage and prioritize multiple projects and tasks while employing time management and organizational skills
  • Critical thinking that supports your ability to accurately assess interactions, solve problems, and collaborate within our Quality framework and aligned to our Values
  • An appetite to be in an environment where you will constantly learn, be challenged, and get energized by change
  • Solid track record of achieving and exceeding performance and behavioral expectations

Here are the requirements we are looking for that ensures our Office 365 Concierge Ambassador will be successful:

  • High School or Technical Diploma/Certificate required, Bachelor’s Degree preferred
  • 1-3 years of experience delivering an incredible customer experience in an IT or tech support environment
  • High degree of technical acuity and experience with a focus on supporting Microsoft/Office 365 products
  • Is the utmost Role Model for all Mural values, policies, practices, and procedures

Additional Information
In addition to working alongside a team of dedicated individuals and IT consulting experts, Mural offers competitive pay, paid time off, casual dress, multiple comprehensive medical, dental, and vision plans with 70% premium contribution from the company, 401(k) plan, company paid basic life insurance and long-term disability plan, corporate discounts on goods, services and travel, and company sponsored employee assistance program.
All your information will be kept confidential according to EEO guidelines.
Discover what it’s like to be part of a team that has fun, continuously collaborates, constantly trying new things, and loves helping Small Business Customers!
Mural Consulting. Mastering Technology. Together.
IT Specialist - Will Train
U.S. ArmyScottsdale, AZ21 hours ago

L-3 Communications Linguist Operations & Technical Support. The skills yo...

Technical Support Coordinator
Enterprise HoldingsEl Mirage, AZ2 days ago

The Contact Center for Enterprise Holdings, EAN Services, LLC, currently has an ...

Remote Microsoft IT Support Tech - Full-time - Phoenix
Mural ConsultingPhoenix, AZ3 days ago

Information Technology, IT Support, Helpdesk, Tech Support ...

IT Help Desk Tech 1
Gila River Hotels & CasinosChandler, AZ3 days ago

Must pass a full background check to be certified/licensed prior to employment. ...

IT Help Desk Support Specialist
Grimaldi's PizzeriaScottsdale, AZ3 days ago

Grimaldi’s IT team is looking for a Help Desk Support Specialist t...

Document Management Specialist - 6:00am - 3:30pm - Network Support Services
HonorHealthPhoenix, AZ3 days ago

HonorHealth is a non-profit, local community healthcare system serving an area o...

SERVICE DESK ANALYST
State of ArizonaPhoenix, AZ3 days ago

Basic functional characteristics and capabilities of desktop/laptop support

Technical Support Specialist (WordPress)
Skyhook InteractivePhoenix, AZ3 days ago

Providing assistance to the Support Manager and Lead Support Devel...

PC TECHNICIAN
State of ArizonaPhoenix, AZ3 days ago

Successfully pass background and reference checks; Paid Vacation and Sick time o...

Tech/Web Support Representative
Endurance International GroupTempe, AZ3 days ago

You will be at the heart of Bluehost's technical support team! We are com...

Technical Customer Support Specialist
SOFTPOINTScottsdale, AZ3 days ago

The Technical Customer Support Specialist will be responsible for helping...

IT Support
netprotechsMesa, AZ3 days ago

MUST have 5+ years experience in business IT support. And providin...

Customer Support Specialist (Technical) - Bilingual Spanish
Workforce LogiqPhoenix, AZ3 days ago

Coordinate with the Technical Support Manager and IT on troublesho...

Customer Service Representative - Web/Tech Support
Endurance International GroupTempe, AZ3 days ago

You will be at the heart of Bluehost's technical support team! We are com...