Product Support Representative I Remote job in Pittsburgh,...

Product Support Representative I- Remote
Net HealthPittsburgh, PA30+ days ago
About Net Health
Belong. Thrive. Make a Difference.
Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.
A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!
As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.
World-Class Benefits That Reflect Our World-Class Culture.
Click Here to Learn More!:
#WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave
About the Job
As a Product Support Representative I at Net Health, YOU are so much more than customer service for our end users. You are a Life-Changing-Software Extraordinaire and Client Hero. You belong to an elite, well-trained team that advocates, educates, troubleshoots and triages a variety of product usability questions our clients may have. You enjoy a variety of tasks, with an opportunity to work both independently and as part of a team. You consistently deliver exceptional, efficient and quality service to our clients, and you do it all From Home! You are a trained, empowered, and respected member of our Net Health family. Read on for more job details about how You can join our mission to harness data for human health to improve patient lives!
Medical office or tech support experience required
Essential Job Functions:

  • Analyze and resolve issues working independently and with other members of the team.

  • Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services.

  • Troubleshooting includes download and update of key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues.

  • Research required information using available resources.

  • Provide internal feedback to resolve issues and/or enhance product based on client

  • Provide support for a suite of software applications

  • Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures.

  • Handle inbound calls and create cases within the appropriate service level window following set guidelines and procedures.

  • Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers.

  • Follow up and make scheduled call backs to clients where necessary.

  • Participate in regularly scheduled internal training on Net Health products.

  • All other duties as assigned.

Experience, Education, Knowledge, Skills, and Abilities:

  • Education – High School Diploma or equivalent GED

  • 1 years’ experience in a client service or technical support role

  • Good written and oral communication skills

  • Positive attitude and strong work ethic

  • Passionate about delivering an excellent client experience

Must have the ability to work during one of the following required shifts:
8AM-5PM EST or 12PM-9PM EST.
Weekends and Holidays as needed

  • excludes Thanksgiving and Christmas Day

This role will requires no travel
Job Type: Full-time
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