Journeyman Computer User Support Specialist job in Remote |...

Journeyman Computer User Support Specialist
NCI Information Systems Inc.RemoteInvalid date

Overview:
NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. NCI's AI solution, Shai(tm), scales humans with artificial intelligence by empowering the workforce to meet their mission by using best in class AI solutions coupled with our exceptional service offerings. Working with strategic partners, NCI is committed to bringing commercial innovation to missions of national importance. NCI is a mid-tier systems integrator headquartered in Reston, VA, and operates at locations across the globe.



NCI has been designated a 2020 Military Friendly Employer by MilitaryFriendly.com



Responsibilities:
Responsibilities


  • Responds to trouble tickets to resolve user problems; opens trouble tickets to track and resolve user problems

  • Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity

  • Provides personal computer support, problem analysis, and hardware/software installation and configuration

  • Interacts daily with customers to ensure productivity; provides individual feedback

  • Responsible for scheduling and coordinating all training activities

  • Maintains and posts daily event calendar; prepares and advertises future Help Desk event calendar

  • Contacts hardware and software vendor representatives to solicit and arrange product demonstrations

  • Performs a variety of clerical and administrative duties pertinent to Help Desk

  • Maintains an audit trail and statistical records of all problems and conditions reported by the client

  • Provides Help Desk assistance, including answering phones and for web content and monitoring the Help Desk mailbox

  • Contacts hardware and software vendor representatives to solicit and arrange product demonstrations

  • Able to plan, direct, or carry out special projects involving Help Desk promotion activity

  • Capable of adding and removing workstations to the domain

  • Assists in gathering information to respond to client questions and reported problems, as well as assisting groups, users, or individuals in locating and obtaining materials

  • Assists supervisor in organization and reporting to complete assignments

  • Coordinates and monitors the completion of tasks

  • Apprises supervisor of progress of tasks; identifies problem areas and recommends solutions

  • Maintains and verifies daily statistics; generates daily statistical reports

Qualifications:
Requirements:


  • Education: Associate's Degree

  • Minimum Work Experience: 1 - 2 yrs




PHYSICAL REQUIREMENTS:



This position requires the ability to perform the below essential functions:

  • Sitting for long periods

  • Standing for long periods

  • Ambulate throughout an office

  • Ambulate between several buildings

  • Stoop, kneel, crouch, or crawl as required

About NCI:
It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. NCI is a VEVRAA Federal Contractor.


Software Engineer

Parraid LLC

Hollywood, MD

Mon, 23 May 2022 19:11:23 GMT
4-Year Bachelor's degree in computer science, computer programming...
Curriculum Development Coordinator - HVAC

Porter & Chester Institute

Rocky Hill, CT

Mon, 23 May 2022 16:50:31 GMT
Current HVAC journeyman license required. The Curriculum Development Coor...
Journeyman Computer Systems Engineer/Architect (113 R)

Ares Holdings Corporation

Merritt Island, FL

Sat, 21 May 2022 00:06:00 GMT
The Journeyman Computer Systems Engineer/Architect will have a min...
Journeyman Computer Systems Engineer/Architect (113 R)

Ares Holdings Corporation

Cape Canaveral, FL

Sat, 21 May 2022 00:05:59 GMT
The Journeyman Computer Systems Engineer/Architect will have a min...
Journeyman Computer Systems Architect (Remote)

Lentech, Inc

Remote

Tue, 17 May 2022 23:34:20 GMT
Viewing computer screens for long periods of time. Lentech is looking for...
Lineman - 1st Year to Journeyman

Midwest Energy, Inc.

Remote

Tue, 17 May 2022 05:16:51 GMT
Experience in the use of personal computers is preferred (working knowled...
GT1 Electrical- Breaker Testing

Sandia National Laboratories

Albuquerque, NM

Wed, 11 May 2022 14:59:09 GMT
Troubleshoot and repair communication systems, control and alarm systems, and as...
Installation Training, Efficiency & Quality Supervisor

Swell Energy, Inc.

Remote

Wed, 11 May 2022 16:50:50 GMT
4 years construction and/or journeyman electrician experience (preferred)...
Knowledge Management & Training Specialist / Journeyman Technical Writer

Lentech, Inc

Remote

Sat, 14 May 2022 17:33:47 GMT
Viewing computer screens for long periods of time. Lentech is seeking a K...
Retail Tasting Coordinator (partial or full remote)

Journeyman Distillery LLC

Three Oaks, MI

Tue, 10 May 2022 00:18:48 GMT
Ability to accomplish the desired duties through the use of appropriate compu...
Medical Equipment IT Specialist

UPMC

Pittsburgh, PA

Wed, 04 May 2022 02:18:48 GMT
Superior computer skills as required to operate a Computerized Maintenanc...
Plans Examiner B

City of Austin

Austin, TX

Tue, 03 May 2022 18:47:59 GMT
Skill in the use of common computer software programs, including producti...
ELECTRICAL DISTRIBUTION DESIGNER/ESTIMATOR

NV5

San Diego, CA

Fri, 06 May 2022 10:07:06 GMT
Background as a journeyman lineman or cable splicer is a plus. The candid...
Computer Systems Engineer

Centuria Corporation

Remote

Mon, 02 May 2022 13:39:04 GMT
Clearance: OPM Tier IV Background Investigation. Journeyman Computer
High Voltage Journeyman w/ EL01 + Supervisors License

LTT Partners

Remote

Wed, 27 Apr 2022 23:23:39 GMT
Computer/Networking skills – Install basic networking systems and have proficien...