Site Reliability Engineer job in Research Triangle Park NC ...

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.




Your Role and Responsibilities

Our mission in CIO is to create a productive hybrid cloud environment for IBMers. Our strategy is to lead with design and user experience, to engineer the systems that run the business, and to innovate to transform the business.



As a Site Reliability Engineer for the CIO hybrid cloud Monitoring & Event Management team, you will maintain, support and help to enhance the multi-technology monitoring and automated remediation systems which support all IBM’s internal applications and systems. You’ll have particular responsibility for some of IBMs most secure environments, working with colleagues across the US, Brazil and Poland.



You will use tools such as Jira, ServiceNow, Ansible and your skills in Linux. You will receive extensive training and have the opportunity to be certified in solutions such as Splunk, Dynatrace and Instana, as well as other IBM tools such as ITM.



A typical day may include:

• Answering internal customer questions on the use of our monitoring tools


• Patching, updating and maintaining secure servers and monitoring components


• Fixing issues and managing escalations to other teams and vendors


• Learning new skills, and enhancing existing ones using IBM’s extensive learning platform –all employees are required to complete at least 40 hours of training each year, and are supported in earning badges, certifications and qualifications


• Attending team standups or cross-functional interactions


• Using IBM’s Slack channels to interact with other colleagues across the company on business, technical and social topics

This role is located mostly remote with occasional office attendance in the Research Triangle Park, NC office, so candidates should be located within a reasonable commuting distance.




Required Technical and Professional Expertise

• 3+ years of IT industry experience


• Technical background including Linux (any flavor, but RHEL preferred!)


• Hands on experience with at least one of Slack, Jira, Github, ServiceNow


• Direct experience of customer support (internal or external)


• Experience of virtualization and/or container platforms

Preferred Technical and Professional Expertise

• Experience with monitoring systems, SNMP, REST APIs


• Understanding of cloud platforms, such as OpenShift, AWS, vCloud Director etc


• Cloud networking foundations, firewalls, routing, DNS


• Cloud security foundations

The Office of the Chief Information Officer (CIO) owns IBM’s IT strategy and provides the tools, workstations, devices, and infrastructure that IBMers use to do their jobs every day. Put simply, our mission is to create a productive environment for IBM's 365,000 worldwide employees. Join us as we lead with design to drive simplicity and ease of use, engineering the systems that run the business, and innovating to transform the business.

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.



Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.



It's time to define your career.

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.



Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.



At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

• 12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.


• World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.


• Well-being programs to support mental and physical health.


• Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).


• Select educational reimbursement opportunities.


• Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.


• Giving and volunteer programs to benefit charitable organizations and local communities.


• Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.



IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.