Production Control Analyst II job in Round Rock, TX | Trell...

Production Control Analyst II
Trellis CompanyRound Rock, TXa month ago
Who you are:

You are one who performs moderately complex to complex (journey-level) work supporting internal business users and Trellis’ external business customers. You can work under moderate supervision with limited latitude for the use of initiative and independent judgement. Your primary responsibility is making sure that business processes complete and applications are available to Trellis’ customers by Trellis’ business deadlines. You are one who can utilize the various NOC tools to create, maintain, automate, and monitor all business processing 24 hours a day, 7 days a week, 365 days a year. Other major responsibilities include, but not limited to are all Business Systems Specialist I ’s duties, meeting with users on production migrations, program walkthroughs, processing program/build releases moves to production, rotating 24 x 7 x 365 on-call, cross training other Specialists, and Disaster Recovery testing. In addition, you may be asked to perform other duties as it relates to IT processing requirements including evenings and weekends, determined by business needs. Success is measured by meeting business deadlines and having business critical applications available to our customers.



Who we are:


Trellis Company is a nonprofit 501(c)3 corporation with the dual mission of helping student borrowers repay their education loans and promoting access in higher education. Our strong philanthropic heritage of giving through grants to colleges, universities, and research groups remains focused on improving student outcomes, especially to underserved students, families, and institutions.

As we move into the future, we’re drawing on our history, branching into new sectors beyond student loans, and delivering the same level of exceptional care and service that our customers have come to depend on. We remain invested in the success of students and higher education institutions. This combination of stability and vision creates a unique intersection: a startup environment at a company that also has a stable foundation, resulting in an opportunity for the right candidate to help shape our company's future. This is an exciting time to join the Trellis team!



Location:


This is a remote position.



Essential Duties and Responsibilities:


The position incumbent is expected to perform the following essential duties and responsibilities of the position with reasonable accommodation.


  • Prepares and maintains daily, weekly, and monthly Mainframe FFELP batch processing schedules.




  • Schedules all computer processing jobs and adjusts the schedule when necessary; uses an automated scheduling software application to control job streams.

  • Resolves complex abort conditions (restarts jobs, determines restart points, and sequence of corrective actions necessary according to system documentation) and resubmits for processing through Control/M software.

  • Promptly notifies management or other designated personnel when processing schedules or other events are delayed or not functioning correctly. Follows established escalation procedures and adheres to elapsed time standards for notifying management and other technical resources.

  • Communicates with Operations and Application Development and Support personnel regarding revisions or problems concerning schedules.



  • Ensure that all on lines, applications, and databases are available for internal and external users to perform their work.

  • Expedite the printing of all mainframe printer output and distributed to designated business bins.

  • Monitor all Mainframe consoles and Network Operations Center monitors to ensure that all the hardware and applications are available for business.



  • Review Service Desk tickets opened by previous shifts to resolve any outstanding issues. Monitor the status of failed hardware component and/or abended job until issues are resolved



  • Rotating on-call support after normal business hours and on weekends.

  • Demonstrates good customer service communication skills for both internal and external customers.

  • Must follow all corporate policies and procedures and perform all work functions in a safe and efficient manner.


Non-Essential Duties and Responsibilities:




  • Take the lead on Operator shift initiatives at times.

  • Willingness to cover other shift hours as needed.

  • Cross-training Operation staff on Production Control procedures using BMC products.

  • All other duties and responsibilities as assigned.




Knowledge, Skills, and Abilities:



  • Working knowledge of BMC Products (Control/M, Control/D, Control/Restart).

  • Working knowledge of TSO.

  • Working knowledge of MVS/JCL.

  • Working knowledge of Mainframe s/OS Operating System commands used to monitor mainframe and how they impact batch schedule.

  • Working knowledge of using a problem ticket tool like Service Desk.



  • Exercise discretion in handling confidential data.

  • Read and interpret system documentation to correct error conditions and/or prevent potential production problems.

  • Organize and perform multiple tasks in a quick, accurate, and efficient manner in order to meet production schedules.



  • Produce written documents with clearly organized thoughts using proper sentence construction, punctuation, and grammar.




  • Communicate orally with customers in person or using the phone.

  • Read and interpret system documentation to correct error conditions and/or prevent potential production problems.




Qualifications:


Education


  • A high school diploma or equivalent is required.



Experience


  • Four years of progressively responsible experience from a combination of the following in an IBM Mainframe Environment: Production Control, Computer Operations, Programming, or Change/Configuration Management.

  • Two years of college can be substituted for one year of experience.

  • Two of the four years of experience must be progressively responsible scheduling experience with Control-M Scheduler or similar scheduling product.


Physical and Mental Demands:




  • Remain in a sitting position for extended periods of time.

  • Ability to carry printer boxes that weigh 30 pounds to print required business reports.



  • Occasionally must move about inside the office.

  • Repetitive motion. Regularly operates a computer, phone, and general office equipment.

  • Regularly required to handle, feel, grasp objects and reach across a work area.

  • Regularly communicates with other employees and on the phone, virtually, or in person with clients. Regularly converses with internal and external contacts.

  • Visual acuity. Regularly must have close visual acuity to view and enter information into computer and software systems, analyze data, develop presentations and reports, and other materials.

  • Mental focus. Requires worker to maintain focus and exchange detailed and accurate information through oral and written communication.


Work Environment:


  • Ability to work from home

  • Work sitting for extended periods of time

  • Answering phone calls and taking requests by phone

  • Ability to rotate on-call after-hours for scheduling problem support

  • Ability to work weekend if required to support a business project


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or sexual orientation. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view Equal Employment Opportunity Posters provided by OFCCP.












This position hours would be 2nd shift. (2:00 pm CST to 10:00 pm CST)
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