Front Desk Runner - Guest Experience Expert - Full Time, Inn at the Mission San Juan Capistrano, New Autograph Collection Hotel
Marriott International, IncSanta Ana, CA2 months ago
Posting Date Aug 26, 2020
Job Number 20042604
Job Category Rooms and Guest Services Operations
Location Inn at the Mission San Juan Capistrano, Autograph Collection, 26801 Ortega Hwy, Santa Ana, California, United States VIEW ON MAP
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

Job Summary

Welcome to our family

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

What you’ll do
  • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
  • Secure payment, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Communicate any emergency, lost item or theft to proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate any necessary messages
Perks you deserve
We’ll support you in and out of the workplace by offering:
  • Team-spirited coworkers
  • Encouraging leadership
  • Support to live a life of wellbeing and happiness
  • Opportunities to serve and give back to the community
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs
What we’re looking for
  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Admissions Coordinator
West Coast UniversityIrvine, CA4 hours ago

Under direct supervision, the Admissions Coordinator is primarily responsible fo...

PIH HEALTHWhittier, CA5 hours ago

The Front Office Representative I works under general supervision to perf...

Hotel Front Desk Clerk
Anaheim Express InnAnaheim, CA2 hours ago

Hotel Front Desk Agent responsibilities include registering guests...

Medical Front Desk Receptionist - Orange
HearUSAOrange, CA3 hours ago

Health, Dental and Vision, Life Insurance, Long and Short Term Disability, 401 K...

Data Entry Clerk/Administrative Assistant
Fleming Environmental Inc.Fullerton, CA4 hours ago

We are looking for a Data Entry Clerk to type information into our database from...

Club Receptionist
Balboa Bay Resort & ClubNewport Beach, CA3 hours ago

Responsible for but not limited to serving as an information and reservation cen...

Concierge- Fashion Island
Boffo Cinemas LlcNewport Beach, CA3 hours ago

Assure prompt and positive action on all guest concerns and suggestions, as well...

Executive Assistant/HR Manager
GPG AdvisersIrvine, CA2 hours ago

Answer incoming calls in a timely manner/manage phone system. GPG Advisers is se...

Executive Assistant/Office Manager
Commercial Cooling Par Engineering, Inc.Industry, CA5 hours ago

Assist with Safety and Compliance reporting. Coordination and set up of meetings...

Urgent Demand // Certified Medical Assistant
Cambay HealthcareMission Viejo, CA4 hours ago

CCMA / Front and Back office: Must have backend and front office e...

Executive Assistant Services LLCIrvine, CA11 hours ago

Coordinate global schedules and travel arrangements (cost effective air, hotel, ...

Medical Receptionist
Heritage HealthcareMission Viejo, CA7 hours ago

Joseph Health - Mission Heritage Medical Group provides equal employment opportu...

Credentialing Assistant - Administration
Heritage HealthcareMission Viejo, CA7 hours ago

Joseph Health - Mission Heritage Medical Group provides equal employment opportu...

Medical Receptionist - MHMG Float Pool
Heritage HealthcareMission Viejo, CA7 hours ago

Joseph Health - Mission Heritage Medical Group provides equal employment opportu...

Guest Service Representative
Marriott International, IncSanta Ana, CA14 hours ago

JW Marriott is part of Marriott International's luxury portfolio and consists of...